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Shipping Policy

Shipping Policy

Overview

Thank you for shopping with us! The following page will do a good job explaining some vital information about shipping. 

Order Cancellations

As every piece is made to order, if you wish to cancel your order, we must receive notice via email within 12 hours of purchase. Please contact us at info@delhiarts.com.

Order Processing Times 

Generally, orders will typically finish production in about 1-2 weeks before being shipped out. Shipping times will vary by location. Because of high demand customized items or custom requests, some orders may take up to 5+ weeks. If you need your item by a specific date, please notify us prior to placing your order.

 

Attempted Deliveries

Our shipping providers such as UPS, Fedex, USPS and other international shippers have a strict policy for deliveries. Signature may be required on orders because of the size and value of the pieces being shipped. As per the policies of the shipping company, delivery will be attempted up to 3 times before it is sent back to the shipping facility. In the event where the delivery is unsuccessful after 3 attempts, the shipping companies at their own discretion may destroy the package without any further notice. In this event, Etched On Wood will not be liable for the shipment.

 

Duties & Taxes

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. Please be aware that Delhiarts does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. Since these fees are not computed nor applied to orders by Delhiarts, please contact your local customs office to find out more information if you are unsure of the charges.

 

Unforeseen Circumstances 

Please note in the case of unforeseen circumstances or Acts of God that are out of our control such as natural disasters, machinery malfunctions, etc some orders may be delayed. We will do our best to remedy the situation and get our orders as soon as possible. In the event that orders cannot be completed, you will be notified.

Contact Us

If you have any further questions or concerns regarding these shipping terms, please contact us via info@delhiarts.com

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